Data Protection Policy

Effective Date: 15-Jul-2025

Last Updated: 15-Jul-2025

1. Purpose

This Data Protection Policy outlines how Coreops.ai (“Coreops”, "we", "our", "us") collects, uses, stores, shares, and protects the personal, personally identifiable, sensitive, and business data of users who visit our website, create accounts, and upload data for AI model testing.

Our commitment is to ensure compliance with all relevant data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and any applicable local data protection regulations.

2. Scope

This policy applies to all data submitted by users through our website, including:

  • Personal Data
  • Personally Identifiable Information (PII)
  • Sensitive Data
  • Business/Proprietary Data
  • Internet Activity and Device Information

3. Types of Data Collected

We may collect the following categories of data:

3.1 Personal Data

Information that relates to an identified or identifiable individual, including but not limited to:

  • Full name
  • Email address
  • GitHub email address
  • GitHub profile information
  • Contact number

Please note that our Terms of Use prohibit uploading any confidential information, personal information or personal data (as defined under any privacy law or regulation), or otherwise sensitive information.

3.2 Internet Activity and Device Information

When you access our website, certain information about your visit may be automatically collected to help us understand user behaviour, enhance performance, and improve your experience.

3.2.1 Device Data

We may collect technical details about the device you use to access the Site, including:

  • Device type, manufacturer, and model
  • Operating system and browser type
  • IP address and device-specific identifiers

The exact data collected may vary depending on your device settings and browser configuration.

3.2.2 Site Usage Data

We may gather information related to your interaction with the Site, including:

  • Pages visited and content viewed
  • Features accessed or actions taken
  • Duration, frequency, and timing of your sessions

This data helps us assess how users engage with our platform and may be analyzed using third-party web analytics tools.

3.3 Personally Identifiable Information (PII)

Identifiers that can be used to trace or distinguish an individual’s identity, such as:

  • Government-issued ID numbers (e.g., SSN, Passport)
  • Login credentials (usernames, passwords)
  • IP addresses and device identifiers

3.4 Sensitive Data

We do not collect sensitive personal data. For AIML model training, users have the option to upload their data and they should be careful by either masking the data before uploading or not uploading such sensitive data.

3.5 Business Data

Any proprietary data uploaded by users for AI model training, including:

  • Documents, images, datasets
  • Customer or employee or sales data
  • Confidential business processes
  • Any other business data

4. Legal Basis for Processing

We collect and process user data based on the following lawful grounds:

  • User consent (explicit and informed)
  • Contractual necessity (to provide services)
  • Legal obligations
  • Legitimate interest (e.g., improving services)

5. Data Collection Methods

Data may be collected through:

  • User account registration forms
  • File uploads for AI model training
  • Website cookies and analytics tools
  • Direct communications (e.g., emails, chats)

6. Data Usage

Collected data is used for:

  • Account creation and user authentication
  • Delivering AI model training services
  • Enhancing and debugging AI experiments
  • Ensuring website security and compliance
  • User support and communications
  • Research and Marketing (non-identifiable data)

7. Data Sharing and Disclosure

We do not sell or share user data with third parties for commercial purposes. Data may be shared:

  • With trusted service providers (under strict agreements)
  • For legal or regulatory obligations
  • To prevent fraud or enforce our terms

8. Data Security

We implement reasonable technical, organizational, and physical safeguards to help protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. These measures are designed to align with industry best practices and regulatory requirements.

We implement appropriate technical and organizational measures, including:

  • End-to-end encryption (in transit and at rest)
  • Access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Data minimization and retention policies

9. Data Retention

We retain data only as long as necessary for:

  • Providing services
  • Complying with legal obligations
  • Protecting our legal rights

You may request deletion or anonymization of your data at any time.

10. User Rights

Users have the following rights:

  • Access their data
  • Rectify inaccuracies
  • Request deletion (“Right to be forgotten”)
  • Restrict or object to processing
  • Data portability (download in machine-readable format)

Requests can be made via: support-agentcore@coreops.ai

11. Cookies and Tracking Technologies

We use cookies and tracking tools to improve user experience. Users may control cookie preferences via their browser settings or our Cookie Policy.

12. Children’s Privacy

We are not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from anyone under this age. If we become aware that we have inadvertently collected personal data from a user under the age of 18, we will take prompt steps to delete such information from our systems.

13. Policy Updates

We will update this policy periodically on our website for significant changes.

14. Contact Information

For questions, concerns, or data requests, please contact us:

Email: support-agentcore@coreops.ai